Case Study
All-in-One' Point of Sale for Restaurants
Client
Industry
Food and Beverage industry
- Food & Beverage Industry
APAC
Klikit is the best online food ordering aggregator providing services in Singapore, Philippines, Malaysia, and Australia. It is a very useful software that helps restaurants to manage multiple food delivery companies from one single platform. It's difficult to maintain a food brand across several delivery platforms. Generally, restaurants manually adjust their menus, prices, and promotional activities within all the portals of food delivery platforms. Klikit makes it simple for restaurants to keep things running. In Klikit they need to input their updates a single time and the system will ensure these modifications are reflected across all connected delivery platforms. This software enhances productivity and reduces the amount of time required for manual tasks
Technologies Used
AWS
Kubernets
MySql
Redis
BigQuery
Flutter
React
GoLang
Python
Node JS
kong Proxy
Prometheus
Grafana
Robusta
Argo CD
Challenges & Solutions
Challenges
Describe the pain points or operational inefficiencies faced by the client (e.g., performance issues, complex workflows, outdated tech stack, lack of scalability).
- Multiple device maintenance
- Complex Order & Menu Management
- Not performing to their full potential or as effectively
- High resource and service cost
Solutions
Explain how your team approached each problem with specific strategies, such as:
- Order management with consolidated view
- Centralized Menu Management
- Websolution for managing own channel orders
- Integration of APIs and third-party tools.
- Establishing a scalable infrastructure framework.
Measurable Results
Efficiency Boost
43% reduction in task
Enhanced User Experience
60% Reduction in cancellation rate
Faster Load Times
1.5x-2x Increase in gross revenue for online delivery
Email Automation
Reduction in operational cost
Team Involvement
Resources | Count |
---|---|
Developers (including FE,BE & DevOps) | 30 |
Project managers | None |
UI/UX | 2 |
QA | 3 |
Product Specialist | 4 |
Core Features of the Software
Feature 1:
Menu Management
Feature 2:
Aggregated view and management of orders
Feature 3
Own channel ordering
Feature 4:
Integration with third-party payment gateways and delivery providers
Feature 5:
Scalable cloud architecture designed for high availability.
Development Timeline
Provide a high-level timeline of the project, including:
Initial Discovery and Planning
1 months
1
Design Phase
2 Weeks
2
Initial Development
3 months
3
Initial Testing and Quality Assurance
2 weeks
4
Deployment & Post-launch Support
1 month
5
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Tech Stack
0
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