Case Study

Automating 95% of Fleet Management Operations for Autonemo

autonemo-case-study-featured
Client
Autonemo Logo
region-iconIndustry
region-icon Region
Bangladesh, Africa, Nigeria, Sri Lanka

Overview

Autonemo is a prominent provider of GPS tracking and fleet management services. They operate across Bangladesh, Africa, Nigeria, and Sri Lanka. As the business scaled, they encountered significant operational bottlenecks. They needed to modernize four critical areas of their digital infrastructure.

First, their existing ERP system was manual and inefficient. Second, the Website UI/UX was cluttered and confusing for users. Third, the Mobile App UI/UX required a user-friendly refresh. Finally, the Tracking Platform UI/UX needed improvement to better serve their clients.

Vivasoft stepped in to transform their technology stack. They provided a tailored solution that focused on these four specific services. They developed a robust SaaS-based ERP to handle complex backend operations. They also completely redesigned the Website, Mobile App, and Tracking Platform. This created a seamless and modern user experience. Additionally, they integrated "Kothon" to automate customer support interactions.

The collaboration delivered a massive boost in efficiency. Vivasoft successfully automated 95% of Autonemo's processes. This allowed the client to run operations with optimized manpower. It also significantly reduced operational hours. The decluttered designs led to higher lead-to-customer conversion rates. Furthermore, the robust mobile app solution enabled Autonemo to expand into new international markets.

Technologies Used

Java Script

PHP

Flutter

Laravel

jQuery

MySQL

AWS

Robi Cloud

Digital Ocean

WordPress

WooCommerce

Figma

Challenges Faced by Autonemo

Complex Operations

The backend logic required handling intricate operational workflows.

3rd Party API Integration

Had to integrate multiple external services smoothly.

Location Tracking

Ensuring real-time and accurate data was difficult.

Connectivity

Establishing stable Payment gateway connectivity and Location-based APIs was critical.

Communication

Needed to manage Email and SMS gateways reliably.

Solutions Provided by Vivasoft

Proper Implementation

Vivasoft ensured clean coding and architecture for all modules.

Analytical Dashboard

They built a dashboard to provide real-time insights for decision-making.

Automation

They focused on automating manual tasks to reduce error.

Call Center Efficiency

Vivasoft integrated “Kothon” to automate customer interactions and significantly improved support efficiency.

Measurable Results

95% Automation

Autonemo successfully automated 95% of the processes.

Reduced Hours

Operational hours were significantly cut down.

Easy Management

The system is now intuitive and easy to manage.

Higher Conversion

The improved website UI/UX led to a noticeable increase in lead-to-customer conversion rates.

Optimized Manpower

Operations can now run effectively with fewer people due to the high level of automation.

Team Involvement

ResourcesCount
FullStack Developers2
Frontend Developers2
Project Manager1
UI/UX Designers1

Core Features of the Software

Dealership Management

Accessible via both web and app.

Sales & Support

A dedicated portal for Lead Management on web and app.

Management Tools

Comprehensive Client, Task, and Ticket Management.

Campaigns & Reports

Features for Dynamic Campaign Creation and Dynamic Report Generation.

Billing

Automated Sales Invoice and Quotation generation.

Payment Integration

Integration with SSL Commerz, bKash, bKash Paybill, Nagad, and upay.

Notifications

A Dynamic Notification system using templates for SMS, Email, and Telegram.

Tracking

Real-time Location Tracking and API integration with GPS servers like GPS WOX and Track Solid.

Portals

Specialized portals for Dealers/Resellers, Sales/Support Executives, and a Client Portal for valuable customers.

Development Timeline

Project Start Time

March, 2022

1

2025 Update

A "Dealer/Distributorship Management Portal" and "Sales Team Management Portal" were launched.

2

Project Status

Ongoing

3
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Ready to Automate Your Business Operations?

Autonemo achieved 95% process automation with Vivasoft’s custom solutions. They optimized their manpower and significantly reduced operational hours. Your business can achieve this level of efficiency too. Whether you need a complex ERP system, a Mobile App, or a user-friendly Website, Vivasoft is ready to build it. Let us streamline your operations today.
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